Training during career
Each cabin crew member must complete recurrent training and checking every year. You have to pass the multi-choice test with a pass mark of at least 80%.
Recurrent training takes two days, including safety and first aid training.
We provide service training to new entrants and annual service refresher training to cabin crew members already working as flight attendants.
Our service training is based on the Finnair strategy, vision, values and service principles. The key element is delivering friendly and caring customer service. We’ll focus on practical learning, but naturally there are theories behind every practice.